For issues that could cause  severe bodily harm  such as fire, flood, broken sprinkler head, etc: 
Call 911 or UVM Police (802) 656.3473

For issues that cannot wait  such as no power, no heat or hot water, shattered window, cannot lock door, etc:
Contact your Main Desk

 When halls are open during the semester, regular main desk hours are:

• Monday to Friday: 10 a.m. to 11 p.m.
• Weekends and UVM holidays: 12 noon to 11 p.m.
• RAs are on duty from 7 p.m. to 7 a.m. The RA on duty phone number is listed at each main desk.

For hardware or software support, connectivity issues, and  smart TV setup  troubleshooting: 
Reach out to the UVM Tech Team at (802) 656.2604 

For things that can wait a day or two  such as broken blinds, clogged drain, furniture issue, light out, etc:

Submit a maintenance ticket through Planon, our new maintenance ticket system. You must have a UVM NetID to submit a maintenance ticket. Learn how to use Planon in our instructional video. 

If you get locked out, you can borrow a temporary loaner key free up to three times a year. There is a $25 charge for a fourth lockout. If you lose your key, submit a Fix-it to request a lock change, unless you would like it done immediately. In that case, contact your main desk, RA, or UVM Police. There is a $55 charge for a lost or unreturned room key. 

You will receive your mailbox number and combination at check-in. Each residential complex has its own mailroom and mailboxes. Outgoing mail (envelopes) may be sent from your front desk. Please make sure to attach postage. To send packages, you will need to use the print and mail center in Waterman or one of the drop boxes around campus. 

YOUR MAILING ADDRESS

Your first and last name
Your residence hall name and room (or mailbox) #
Street address for your hall/complex*
Burlington, VT 05405

Your front desk is your first stop for any questions or issues related to the residence halls. Examples include:

• Key lockouts
• Directions
• Maintenance issues
• Room changes
  
  Each front desk is equipped with the following: 
• Games (board games and lawn games)
• Bike pumps 
• Vacuum
• Broom and dustpan
  
   

For any issues with your roommate, please start by contacting your RA. Not only are they experienced in conflict management, but they are also experts in campus resources and can refer you to the best support for your situation. 

If you have an issue with your room assignment and wish to pursue a room change, consult our room changes resource for more information. If you have questions about room changes, email reslife@uvm.edu

Students with disabilities may request housing accommodations by:

1. Contacting Student Accessibility Services (802-656-7753), and providing documentation of a disability
2. Having housing needs assessed by SAS staff.

After reviewing the student’s request and documentation of disability, SAS will make a recommendation regarding appropriate accommodations to Residential Life. Accommodations are granted based on level of necessity and space availability.  Not every request for an accommodation, such as a private room, will be granted.

If you have further questions regarding housing accommodations, email reslife@uvm.edu.